Before You Buy

34 articles in this collection
Written by Larry

Chargeable weight rules

What is chargeable weight (volumetric weight)?

Written by Larry
Updated over a week ago

Booking help

How do I weigh and measure my parcel?

Written by Larry
Updated over a week ago

Can you offer assistance with placing a booking?

Written by Larry
Updated over a week ago

Why is the address that I entered not working?

Written by Larry
Updated over a week ago

Can I ship this item?

Can I ship car parts?

Written by Larry
Updated over a week ago

Can I ship lithium batteries?

Written by Larry
Updated over a week ago

Can I ship food?

Written by Larry
Updated over a week ago

Can I ship Power Tools?

Written by Larry
Updated over a week ago

Can I ship Fragile items?

Written by Larry
Updated over a week ago

Can I ship Jewellery?

Written by Larry
Updated over a week ago

Price and Quote help

Is the price online correct and does it include everything?

Written by Larry
Updated over a week ago

Can you give a quote over the phone or by email?

Written by Larry
Updated over a week ago

Restrictions

What are prohibited items?

Written by Larry
Updated over a week ago

What are compensation exclusions?

Written by Larry
Updated over a week ago

Can I send a TV?

Written by Larry
Updated over a week ago

Can I ship animals?

Written by Larry
Updated over a week ago

Can I ship alcohol?

Written by Larry
Updated over a week ago

Why can’t I send my item?

Written by Larry
Updated over a week ago

Can I send a bicycle?

Written by Larry
Updated over a week ago

Services

Do you offer a drop off service?

Written by Larry
Updated over a week ago

What is the transit time to my destination?

Written by Larry
Updated over a week ago

Do you offer Saturday delivery?

Written by Larry
Updated over a week ago

Prices

I'm getting a different price for the same shipment?

Written by Larry
Updated over a week ago

Have your prices increased?

Written by Larry
Updated over a week ago

Why is economy more expensive than express sometimes?

Written by Larry
Updated over a week ago

Packaging

Can I send an item without packaging?

Written by Larry
Updated over a week ago

Can I send a suitcase or does it have to be in a box?

Written by Larry
Updated over a week ago

Can I send my items in a bag?

Written by Larry
Updated over a week ago

Payment

Can you take payment over the phone?

Written by Larry
Updated over a week ago

Do you take PayPal?

Written by Larry
Updated over a week ago

Can I get a VAT receipt?

Written by Larry
Updated over a week ago

Do you offer credit facilities?

Written by Larry
Updated over a week ago

I am trying to pay by PayPal, but it's not working

Written by Larry
Updated over a week ago

Insurance

Where can I find information about insurance?

Written by Larry
Updated over a week ago