Most couriers collect until 6pm, or in some cases, up to 8pm, so even if the driver has not arrived by 4pm it does not mean they will not turn up.

Why do collections fail?

The most frequent reasons for a driver not collecting are:

  1. Traffic congestion
  2. They have run out of time on their route
  3. Their vehicle runs out of space.

If the collection fails for another reason, such as them not being able to locate the collection address, they will always post a scan on our tracking screen to state the problem.

Can you contact the courier?

Unfortunately, we are unable to contact the driver as they are not permitted to take calls whilst driving, and even if we could it would be unlikely to make any difference, as the drivers always try their best to get to every collection, so if it fails, it’s due to an unavoidable problem.

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