General rules

  • Do not allow the driver to take the package without the labels attached to the box, or you will not be able to claim in the event of loss.
  • Use a document pouch if possible
  • Never cover the barcodes

Note: If you are fixing documents to the parcel with no document pouch, be sure to attach them in a way that they will be able to be viewed. First fold the label in half, then use strong packaging tape to affix each label.

What’s on a label?

  • A label has the recipient and sender address, reference number, date order was made, weight, bar codes, tracking number, route identifying code and service type

Pre-printed labels

  • If you have selected a pre-printed service, your labels will be bought by the collecting driver, attach them to the parcel following the above information.
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